Terms of Service

1. These terms

These Terms cover the public site, the client portal, and paid work from OVERLORD Team LTD ("OVERLORD," "we," "us," or "our"), including overlord.team and related subdomains (the "Services"). Browse, sign up, sign in, or ask us to do work and you are agreeing. If you do not agree, leave.

2. Who we are

OVERLORD Team LTD builds software, does security and infrastructure work, and related jobs. Email info@overlord.team. Mail: OVERLORD Team LTD, United Kingdom, or whatever address we put on the current invoice / letterhead.

3. What you can use

• Public website: who we are, the service list, portfolio, these legal pages, contact form.
• Client portal: signed-in area for service requests, projects (tasks, milestones, comments, files), tickets, profile / security, and billing summaries generated from our ledger.
• Admin tools: only OVERLORD staff. Users, CMS, assignments, tickets, billing.
• Paid engagements: custom software, security work (only with written authorisation), monitoring / DevOps, consulting — as described on the site or in a separate statement of work.

The portal will change as we ship. Outstanding bills can be paid through a Payoneer hosted request (card, bank, PayPal, or Payoneer balance). Card numbers do not land on this site.

4. Accounts

• Give a real name and email. Update them if they change.
• Sign-in is email/password, and Google or GitHub when we have those on. You can add TOTP / 2FA in your profile.
• You keep the password. Activity on the account is yours. Tell us quickly if someone else got in.
• A client account sees that client's projects, tickets, and bills. Admin accounts are staff only.
• We can lock or close an account that breaks these Terms, looks like a security problem, or sits unused long enough to be a risk.

5. How not to use the portal

Do not:

• Upload malware, illegal files, or other people's material
• Try other clients' data, admin screens, or the guts of the box
• Spam uploads, tickets, or notifications; scrape; flood
• Bypass login, CAPTCHA, rate limits, or other locks
• Use the Services to break the law

Staff can read project and ticket files when that is what it takes to do the work or support the ticket.

6. Requests, projects, tickets

• A service request is not a signed statement of work. It becomes one when we accept it and, if needed, confirm scope in writing.
• After that, status, tasks, milestones, comments, and files in the portal are the working record.
• Tickets are for the project. Speed depends on the engagement and any SLA in a separate agreement. There is no implied 15-minute reply on these Terms alone.
• Keep your own copies of anything you cannot afford to lose. The portal is for working together, not your only archive.

7. Fees and invoices

• Price, milestones, and how you pay sit in the proposal or contract — not only here.
• The billing screen can show paid/outstanding, notes, history, and a downloadable summary. Figures may be typed in by us until checkout is fully automatic.
• Portal PDFs are billing summaries. If you need a formal tax invoice, ask and we will issue one under the rules that apply.
• Late payment can pause the project or portal access for that job, as the contract says.

8. Intellectual property

Your deliverables: once you have paid, and subject to the written agreement, you get the rights that agreement gives you in the custom work we made for you.

Ours: the website, portal code, brand, templates, tools, and anything we already owned stays ours.

What you upload: still yours. You let us host and use it only to run the portal and do the job.

9. Confidentiality

Each side keeps the other's confidential information and uses it only for the job. Briefs, tickets, and attachments are client-confidential unless the law forces a disclosure or a subcontractor already bound to secrecy needs them.

10. Security testing

Audits, pentests, and similar work need your written scope and authorisation before we start. You must actually have the right to authorise those targets. Tests can knock things over. We stay inside the agreed bounds.

11. Uptime

We try to keep the site and portal up. We do not promise zero downtime. We will patch, restart, and change features. A serious outage we handle as the engagement requires — these Terms are not an SLA.

12. Disclaimers

• We do the paid work with reasonable skill and care.
• Software and portal features have no extra warranty beyond the law or a signed contract.
• A security report is a snapshot. New holes appear later.
• We do not promise specific commercial outcomes (revenue, rankings, or otherwise).

13. Limitation of liability

To the fullest extent permitted by law, OVERLORD Team LTD is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or business interruption. Our aggregate liability arising from a claim relating to the Services is limited to the fees you paid us for the specific engagement giving rise to the claim in the twelve (12) months before the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including for fraud or personal injury caused by negligence).

14. Ending it

You can stop using the portal whenever. Either side can end an ongoing job the way the contract says (usually notice). We can suspend for breach, non-payment, or security. When a project ends we will reasonably hand over paid deliverables as agreed.

15. Newsletter

The public newsletter is optional. We use double opt-in: a confirm link must be clicked before we send marketing mail. Messages include our mailing address (OVERLORD Team LTD, 31 Lairg Road, Newbold on Avon, CV21 2YL, United Kingdom, or the address in the footer) and a working unsubscribe link, including one-click unsubscribe. Unsubscribing stops newsletter mail only. Account and project mail is separate. Details sit in the Privacy Policy.

16. Privacy

Personal data is described in the Privacy Policy.

17. Changes to these Terms

We post a new version here and change the date. If it affects people already in the portal we will try to email or show a notice. Keep using the Services after that date and you accept the new text.

18. Governing law

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction to protect IP or confidential information.

19. Contact

Questions: info@overlord.team or the contact form.