1. Agreement to Terms

By accessing or using the services provided by OVERLORD Team LTD ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

2. Services Description

OVERLORD Team LTD provides professional software development, security auditing, system monitoring, DevOps, IT consulting, and related technology services. Our services include but are not limited to:

• Custom software development for web, mobile, desktop, and embedded systems
• Security audits, penetration testing, and red team operations
• 24/7 system monitoring and blue team services
• DevOps and DevSecOps infrastructure automation
• Startup acceleration programs and technical partnerships
• IT consulting and strategic technology advisory
• Marketing, advertising, and creative production services

3. Client Responsibilities

When engaging our services, clients agree to:

• Provide accurate and complete information necessary for project execution
• Respond to requests for information in a timely manner
• Grant necessary access to systems, accounts, and resources as required
• Maintain confidentiality of sensitive project information
• Make timely payments according to agreed terms
• Comply with all applicable laws and regulations in their jurisdiction

4. Payment Terms

Payment terms vary by service and project scope:

• Project-Based Services: Payment milestones will be defined in the project contract
• Retainer Services: Monthly fees are due at the beginning of each billing cycle
• Monitoring Services: Monthly subscriptions are billed in advance
• Security Audits: Typically require 50% upfront, 50% upon delivery
• Startup Partnerships: Custom equity arrangements as negotiated

Late payments may result in service suspension and interest charges of 1.5% per month. Invoices are payable within 14 days of issuance unless otherwise specified.

5. Intellectual Property

Client Work: Upon full payment, clients receive ownership of custom-developed code, designs, and deliverables created specifically for their project, unless otherwise specified in the contract.

Our IP: We retain ownership of all proprietary tools, frameworks, libraries, methodologies, and pre-existing intellectual property used in delivering services.

Open Source: Any open-source components remain subject to their respective licenses.

6. Confidentiality

We maintain strict confidentiality regarding all client information, source code, business processes, and proprietary data. Our team members sign non-disclosure agreements, and we implement industry-standard security measures to protect sensitive information. We will not disclose client information to third parties without explicit written consent, except as required by law.

7. Service Level Agreements

For monitoring and maintenance services, SLA terms include:

• Standard Support: Business hours response (9-5 local time)
• Premium Support: Extended hours with same-day response
• Enterprise Support: 24/7 coverage with 1-hour response for critical issues

Specific SLA metrics and guarantees are defined in individual service agreements.

8. Security Testing Authorization

For security audit and penetration testing services, clients must provide written authorization and scope definition before testing begins. Clients are responsible for obtaining any necessary permissions from third-party service providers. We conduct testing ethically and professionally, but clients acknowledge that security testing may potentially impact system availability.

9. Limitation of Liability

To the maximum extent permitted by law, OVERLORD Team LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption. Our total liability for any claim arising from services shall not exceed the amount paid by the client for the specific service giving rise to the claim.

10. Warranties and Disclaimers

We warrant that services will be performed with professional care and skill. However:

• Software is provided "as is" after acceptance testing
• Security audits identify vulnerabilities at a point in time; new threats emerge constantly
• No guarantee is made regarding specific business outcomes or results
• Third-party integrations and services are beyond our control

11. Termination

Either party may terminate services with 30 days written notice for ongoing services. Project-based work follows the termination terms in the specific contract. Upon termination, clients must pay for all services rendered to date. We will provide reasonable assistance with knowledge transfer and handover.

12. Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through good faith negotiation. If unresolved, disputes shall be settled through binding arbitration in accordance with applicable commercial arbitration rules, rather than through court proceedings.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of services after changes constitutes acceptance of modified Terms. For significant changes, we will provide reasonable notice to active clients.

14. Governing Law

These Terms shall be governed by and construed in accordance with international business law and the laws of the jurisdiction where services are primarily performed. Each party submits to the exclusive jurisdiction of the courts in that jurisdiction.

15. Contact Information

For questions about these Terms, please contact us through the contact form on our website or via email. We aim to respond to all inquiries within 2 business days.